FAQ

👑 Once Upon Jewelry FAQ & Care Guide

✨ Are the bracelets handmade?
Each bracelet is carefully assembled with attention to detail to ensure consistency, comfort, and durability. While designs are replicated, slight variations may occur, making every piece feel special and unique.

⏱ How long does shipping take?
Processing takes 2–5 business days before shipment.
Delivery typically takes 7–15 business days, depending on your location. (International orders may take longer due to customs.)

🌍 Do you ship internationally?
Yes! We ship worldwide.
International orders may be subject to customs fees, import duties, or local taxes, which are the customer’s responsibility.

💧 Are the bracelets water-resistant?
The bracelets are designed for everyday wear, but we recommend removing them before swimming, showering, or heavy water exposure to protect the finish and structure.

⚒ What materials are the bracelets made from?
Our bracelets are made with durable metals, premium finishes, and high-quality components selected for lasting shine, comfort, and wearability while maintaining an elegant, gift-worthy appearance.

🎁 Care & Preservation Guide

Thank you for choosing Once Upon Jewelry.
Each bracelet is designed to feel like a modern keepsake inspired by fairytales. With proper care, it will stay beautiful for years.

💧 Cleaning
Gently wipe with a soft, dry cloth after wear.
Avoid harsh chemicals, perfumes, or abrasive materials.

🔥 Heat & Moisture
Avoid prolonged exposure to water, sweat, and heat.
Do not wear while bathing, swimming, or exercising.

🪶 Handling & Storage
Store in a jewelry pouch or box when not in use.
Keep away from direct sunlight and moisture when stored.

✨ Longevity Tip
Treat your bracelet like a keepsake, not costume jewelry. With gentle care, it will maintain its shine and magic over time.